You will receive an email from our company requesting that you access our ticket system and provide us the login information to your server(s), a list of those in your company authorized to communicate with us on your behalf, a list of emergency contacts we may call during a server emergency, and your hosting providers support access details in case we need to reboot your server or troubleshoot a networking, power or hardware issue.

Yes. All protected data such as logins and passwords you provide to us using the sensitive data fields in our ticketing system will be automatically deleted from our system within 24 hours of us closing the ticket. The logins and password data we send to you are also subject to this deletion. Additionally, our production system is contained within our locked rack in the PhoenixNAP datacenter and all login access to it is blocked except traffic from our own internal network. You can also change any of the passwords you provide to us after the initial management setup is complete.

Yes, we have been providing dependable 24/7/365 Linux server support.

Yes. The backups can be used to back up any Linux server with any control panel or no control panel at all. For control panel servers, we install scripts to make the restoration of the control panel data much easier.

If your server is also covered by our server management service we will handle any restorations for you. But if you want to directly access the backups, the login information for the backup container is contained in our support portal under the backup service. You must add the IP address you will be accessing the backup from in the support portal. You will then be able to access the backups via WinSCP (which acts much like a graphical FTP client), rsync or regular “black screen” SCP.

Due to the time involved in setting our Linux Server Backup service, we ask customers to stay at least three months after signing up. Most stay indefinitely.